Harris Doyle Homes strives for perfection in every home we build. However, building a new home requires working with both natural and man-made products and coordinating up to 50 subcontractors and vendors to assemble those products correctly. So, despite our best efforts, we’ve never built a perfect home. But you have made a large investment in a new home and it should function properly and be built to high standards. That’s why we stand behind our work with a One Year Limited Warranty Agreement to ensure that repairs and corrections are made in a timely manner when certain things, both man-made and natural, do not function properly.
In order to manage your Warranty effectively, we have developed the procedures outlined below. These procedures are designed to make the Warranty Process efficient and effective, and they have been developed over time based on our extensive experience. Please familiarize yourself with these procedures so that you will know what to expect from the Warranty Process during your first year.
These may be emailed to email@example.com. A service order will then be issued and emailed out to a subcontractor and you. The subcontractor should contact you within 3 business days to schedule the warranty service and complete the service order within 10 business days. The subcontractor will ask that you sign the service order once the work is completed.
If an emergency happens during non-business hours, you may call the subcontractors emergency phone numbers. These stickers are located on the inside of the cabinet door below the kitchen sink.
As your new home adjusts to varying seasonal conditions during your first year, certain items may require maintenance such as:
Caulking separation or cracks
Grout separation or cracks
Countertop separation from the wall
Nail pops in drywall
These items are available for a one-time repair. We recommend waiting until near the end of the 1-year warranty before emailing to report these items so that all shrinkage cracks, etc. have had time to appear.
We strive to keep our customers informed about the status of their Warranty Requests as often as possible. However, certain situations require that we find answers to questions from our vendors and other trades. Sometimes these answers are not available immediately and take time to obtain. If this situation applies to you, we will do our best to obtain information as quickly as possible. We will also communicate the status of your request every few days, but if you desire information more quickly then please feel free to email your Warranty Manager for an update.
ALL WARRANTY REPAIR REQUESTS MUST BE MADE IN WRITING. In order for Harris Doyle Homes to properly manage our warranty system, all Warranty Requests must be submitted in writing via email (firstname.lastname@example.org) or mail (3111 Timberlake Dr, Suite 100, Birmingham, AL 35242). Email is the preferred method of submittal.
Warranty Repairs will only be scheduled to begin and end during NORMAL BUSINESS HOURS of M-F 8am - 5pm. We DO NOT schedule warranty work (except for emergencies) on weekends or after business hours. Our subcontractors and vendors typically work only during normal business hours so these are the only times that work can be performed. In addition, Harris Doyle Homes does not have staff available on weekends to handle service requests properly. We realize that this can often create a problem with work schedules and we appreciate your understanding and cooperation.
Some Warranty Repairs may require visits from more than one trade. When this happens, we do our best to schedule the trades to come in on the same day but some cases require multiple trades, and therefore multiple days, to complete. You will be required to be at home during each of those days in order for us to complete the work.
You will be asked to sign the Warranty Service Order when the sub-contractor has finished the warranty repair. However, this is NOT a part of your Home Purchase Agreement and is not a binding contract. We ask for the signature in order for us to keep a record of quality control. If you choose not to sign an item after the work has been performed and the Warranty Manager determines that the work has been done to our Building Quality Standards, they will note that on the form and close-out the warranty item.