Harris Doyle Homes strives for perfection in every home we build. However, building a new home requires working with both natural and man-made products and coordinating up to 50 subcontractors and vendors to assemble those products correctly. So, despite our best efforts, we’ve never built a perfect home. But you have made a large investment in a new home and it should function properly and be built to high standards. That’s why we stand behind our work with a One Year Limited Warranty Agreement to ensure that repairs and corrections are made in a timely manner when certain things, both man-made and natural, do not function properly.
In order to manage your Warranty effectively, we have developed the procedures outlined below. These procedures are designed to make the Warranty Process efficient and effective, and they have been developed over time based on our extensive experience. Please familiarize yourself with these procedures so that you will know what to expect from the Warranty Process during your first year.
Non-Emergency Repair Request
These may be emailed to firstname.lastname@example.org. A service order will then be issued and emailed out to a subcontractor and you. The subcontractor should contact you within 3 business days to schedule the warranty service and complete the service order within 10 business days. The subcontractor will ask that you sign the service order once the work is completed.
Emergency Repair Request
If an emergency happens during non-business hours, you may call the subcontractors emergency phone numbers. These stickers are located on the inside of the cabinet door below the kitchen sink.
One Time Repairs*
As your new home adjusts to varying seasonal conditions during your first year, certain items may require maintenance such as:
These items are available for a one-time repair. We recommend waiting until near the end of the 1-year warranty before emailing to report these items so that all shrinkage cracks, etc. have had time to appear.
We strive to keep our customers informed about the status of their Warranty Requests as often as possible. However, certain situations require that we find answers to questions from our vendors and other trades. Sometimes these answers are not available immediately and take time to obtain. If this situation applies to you, we will do our best to obtain information as quickly as possible. We will also communicate the status of your request every few days, but if you desire information more quickly then please feel free to email your Warranty Manager for an update.
General Notes on Warranty Work