Below is a link to our full Warrant Packet and the Top 25 customer care requests.

These may be emailed to Birmingham at customercare@harrisdoyle.com, Auburn at auburncustomercare@harrisdoyle.com, Baldwin County at baldwincountycustomercare@harrisdoyle.com and Coastal at coastalcustomercare@harrisdoyle.com.

A service order will then be issued and emailed out to a Trade Partner and you. The Trade Partner should contact you within 3 business days to schedule the warranty service and complete the service order within 10 business days. The Trade Partner will ask that you sign the service order once the work is completed.

If an emergency happens during non-business hours, you may call the Trade Partner's emergency phone numbers. These stickers are located on the inside of the breaker box. Requests that are considered an emergency include electrical, HVAC, and plumbing. 

 As your new home adjusts to varying seasonal conditions during your first year, certain items may require maintenance such as:

• Caulking trim seperations or cracks
• Grout separation or cracks
  
• Countertop separation from the wall
• Nail pops in drywall

These items are available for a one-time repair. We recommend waiting until near the end of the 1-year warranty before emailing to report these items so that all shrinkage cracks, etc. have had time to appear.

We strive to keep our homeowners informed about the status of their Warranty Requests as often as possible. However, certain situations require that we find answers to questions from our trade partners. Sometimes these answers are not available immediately and take time to obtain. If this situation applies to you, we will do our best to obtain information as quickly as possible. We will also communicate the status of your request every few days, but if you desire information more quickly then please feel free to email your Customer Care Team.

ALL REPAIR REQUESTS MUST BE MADE IN WRITING. In order for Harris Doyle Homes to properly manage our customer care system, all Repair Requests must be submitted in writing via email Birmingham at customercare@harrisdoyle.com, Auburn at auburncustomercare@harrisdoyle.com, Baldwin County at baldwincustomercare@harrisdoyle.com, and Coastal at coastalcustomercare@harrisdoyle.com or mail (3111 Timberlake Dr, Birmingham, AL 35243). Writing is the preferred method that we encourage homeowners to use, but phone calls also work too.

Repairs will only be scheduled to begin and end during NORMAL BUSINESS HOURS of M-F 8am - 5pm. We DO NOT schedule work (except for emergencies) on weekends or after business hours. Our Trade Partners typically work only during normal business hours so these are the only times that work can be performed. In addition, Harris Doyle Homes does not have staff available on weekends to handle service requests properly. We realize that this can often create a problem with work schedules and we appreciate your understanding and cooperation.

Some repairs may require visits from more than one trade. When this happens, we do our best to schedule the trades to come in on the same day but some cases require multiple trades, and therefore multiple days, to complete. You will be required to be at home during each of those days in order for us to complete the work.

You may be asked to sign the Repair Service Order when the Trade Partner has finished the repair. However, this is NOT a part of your Home Purchase Agreement and is not a binding contract. We ask for the signature in order for us to keep a record of quality control. If you choose not to sign an item after the work has been performed and the Customer Care Team determines that the work has been done to our Building Quality Standards, they will note that on the form and close-out the warranty item.