We want our customers to feel great about making that investment with us – that’s why we’ve developed a comprehensive customer care program that you can count on. Our dedicated customer care manager is there to make sure all requests are handled in a timely fashion from the date of closing all the way to the end of the 1-year warranty period. Read about our Customer Care Program here.
Non-Emergency Repair Request
Please complete the below form or send an email to Birmingham at firstname.lastname@example.org, Auburn at email@example.com, Baldwin County at firstname.lastname@example.org and Coastal at email@example.com. A service order will then be issued and emailed out to a Trade Partner and you. The Trade Partner should contact you within three business days to schedule the service request and complete the service order within 10 business days. The Trade Partner will ask that you sign the service order once the work is completed.
Emergency Repair Request
If an emergency happens during non-business hours, you may call the Trade Partner's emergency phone numbers. These stickers are located on the inside of the breaker box.